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Zendesk

by Zendesk | Category: Business

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Zendesk is a leading provider of proven cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. Now you, as a support agent, can access your existing Zendesk account through your iPhone or iPad, and stay on top of your customer requests with real-time access to Zendesk anytime, anywhere.

Zendesk for iPhone and iPad provides the following capabilities:
• Access all your support ticket views
• View a real-time list of activity on your tickets
• View and update comments, CCs, tags, and ticket fields
• Apply predefined responses, or macros, to tickets with frequently asked questions
• View all support ticket events and notifications
• Easily bookmark a ticket for future reference
• Search support tickets and knowledge base articles
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket
• Supports TextExpander touch snippet expansion

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